社長・管理職・同僚によるコミュニケーション
チャネル使用の組織内コミュニケーションへの影響
The Impacts of Communication Channel Usage by CEO, Managers, and Peers
on Internal Organizational Communication
金子 敦子 (明治大学）
Atsuko Kaneko （Meiji University）
Abstract
This study investigates which communication channels（e.g., face-to-face, videoconference, telephone, e-mail, texting, electronic documents, printed documents）within a company are effective for communication between subordinates, peers, managers, and the CEO, respectively, using media richness theory and media synchronicity theory as theoretical frameworks. An online survey of 400 full-time employees in large-sized corporations in Japan showed that frequencies of communication channel usage had significant impacts on employees’ perceived symmetrical communication and organization-employee relationships. Combinations of lean media（electronic documents）and rich media（face-to-face meetings or videoconferencing）were shown to be significant for symmetrical communication practices with managers and peers.
Theoretical and practical implications for internal organizational communication are discussed.
Keywords: internal communication, communication channel, symmetrical communication, employee-organization relationship